Customer Testimonials
Great they got me in a new car
(Translated by Google) Edwin was a great advisor; he showed me all the car models and was very attentive to me. 100% recommended! And Nico was a great person; I swear I'll bring more people to buy their dream car! 🥳🥳 (Original) Edwin fue un gran asesor, me enseñó todos los modelos de carros y estuvo muy pendiente de mí, recomendado 100% y Nico fue una gran persona juro que llevaré más persona a comprar el carro de sus sueños 🥳🥳
The staff at turn auto mall are amazing, they make you feel comfortable from the start to finish, and was honestly the first time that getting a car was so fast , I recommend this place 100 percent
genuinely the worst dealership i ever been to not even joking. Cars were dirty and mistreated would highly not recommend.
The representative i spoke to was very rude. She also said that someone was offering 4k above the listed price of the vehicle i wanted to purchase. And that it was first come first serve if I wanted to purchase it before that deal takes place. This felt like a pressure and deceptive sales tactic to get me to purchase at a higher price. I cannot recommend anyone to do business with this dealer.
Edwin was amazing in sales! Edwin got us our vehicle a 2023 Mazda CX 9! Make sure you tell him Gwen sent you! Go and make that purchase and get a price for the vehicle that you want! Thank you Edwin and The Turn Auto Staff!!!❤️🙏🏽🙏🏽❤️
Great selection, flexible pricing, overall smooth experience!
Great place to buy a car the staff was so helpful especially Jesus would definitely recommend
Professional and up front. Helped me got into the car i wanted
Worst salesman. Couple of people sitting on phone, no one is interested is showing or selling cars.
I came by on Saturday to take a look at a 2018 Honda Accord and got in touch with Edwin a rep at Turn Auto Mall.It’s Wednesday as I write this and I am walking out with keys in hand. Edwin has been super helpful with the process they let me test drive the vehicle and have been nothing but helpful with the car buying process. Communication is key in these kind of purchases and Turn Auto has that without question. If you are looking into getting a vehicle in the future please give them a call and check ... Read More Google - Oct 21, 2026
I wasn’t able to get approved for a car loan through the dealership, but I have to say that I received some of the best customer service from Alysha, a truly wonderful and professional salesperson. I was really hoping we could make a deal, but unfortunately, the numbers just didn’t work out this time. Hopefully, we’ll have another opportunity in the future. Thank you, Alysha, for all your help, professionalism, and kindness throughout the process. I truly appreciate everything and wish you nothing but the best! Mourad
Good attitude, everything it was clean, good service
Elysha was great process was super easy and smooth and she got me easily approved with the best deal on my car and shipped it super quick. highly recommend 🙌🏽
Bought My first car from here Thank you to the team that helped me pick and choose Edwin was great and very professional and funny
Excellent Service. I came in, and got what I came for swiftly.
Great dealership, Very quick and efficient
I will completely recommend, no hidden fees and 100% helpful with everything !
Easy process, amazing I just brought my first car. Jeffrey was very helpful and kind. I’m thankful for getting the help and support i needed to purchase this.
Excellent service as always. They really went above and beyond to make sure the car was almost in new condition.\n Made it really smooth and flawless. Honestly, the whole process took less than an hour. Once I was actually ready to buy\nShout out to the whole team , jesus , jacob and edwin definitely recommend this place to everyone
⭐⭐⭐⭐⭐
Exceptional Experience at Turn Auto Mall!
Turn Auto Mall is hands down one of the best car dealerships! They have an amazing selection of beautiful, high-quality vehicles, excellent customer service, and a team that truly goes above and beyond to help customers. The financing process is smooth, straightforward, and stress-free, making it easy to get approved for a loan and drive away in the car you love. The staff is professional, knowledgeable, friendly, and very accommodating. They make the entire car-buying experience enjoyable from beginning to end. I highly recommend Turn Auto Mall to anyone looking for a reliable vehicle, ... Read More Google - Sep 28, 2026
Great Customer Service Very Professional and will provide great communication
I’ve went through this buying process several times but never have I received treatment in this manner before . The Professionalism..Selection of Vehicles and the amazing energy Priceless 👍🏾 I would definitely recommend everyone to at least give them a try. Ask for Edwin he will definitely take care of you🦾🦾🦾
Amazing Service! Ask for Edwin ! They got you and it’s amazing customer service. Just be financial ready and willing!
Had the pleasure of purchasing the car at Turn Auto Mall. Elysha, Edwin and Jesus made the process smooth. 100% recommend. .
loved all the car selections, all the workers was amazing definitely come and see their selections and it was a pleasure working with them
Very good service and very friendly
(Translated by Google) Excellent attention and service, clear processes (Original) Excelente atención y servicio, claridad en los procesos
Service waa beyond transparent and worked with me to take home my new g550 home totally recommend this place to anyone looking for a car or just to shop around
Great service
Everything went smooth and everyone was really helpful.
Taking home my amazing cx9 amazing staff and super smooth process
Everything was amazing, the car was perfect and customer service
The whole team at turn auto mall was truly amazing and recommend anyone to come here and do business with them to anyone from friends to stranger helped me out the whole way and made the transition seem less
(Translated by Google) I appreciated the help they gave me with what I needed for my car. (Original) Me gustó la ayuda que me brindaron con lo que necesitaba con mi caro.
Excellent service, quick and attentive it was actually the quickest turnaround I’ve ever had and purchasing a vehicle stress-free And no games I would recommend 10 out of 10.
The customer service was a 10/10 , very reliable service very professional the sales person Edwin an Jesus was excellent I would definitely recommend.
Came all the way down from South carlolina for my amg53 get
Amazing place great cars and even better people
Edwin good guy no bs . Solid dealership
Excellent service
I had an amazing experience buying my 2023 Jeep Grand Cherokee Edwin and Jesus made the whole process stress-free and smooth.🙏 ⭐️
Waste of time told me I was pre approved on the phone said they have a bank ready I have to go meet finance manager go there they lied to me wasted my time spoke to Edwin told me everything will be smooth nothing was done when I arrived at dealership complete waste of time
Very good Service
(Translated by Google) Excellent, very pleased. (Original) Excelente muy encantado
Edwin and the team were amazing made everything smooth as possible and handled any problem we ran into along the way
The best dealer in town🔥 i really recommend and takes 30 to 45 mnts to get on the road
Everything was quick and smooth and service was awesome
Bought a used Kia Sportage SX Turbo I was specifically looking for online. They had a fair price listed. I scheduled an appointment and we worked out a fair deal. Edwin was very quick. Let me test out the car and showed me the features. I would go back for an easy transaction. In addition, they detailed it before I left.
Friendly staff and great customer service. The finance manager worked with me to get a good deal. Clean environment. I would highly recommend Turn Auto Mall to anyone. You won’t be disappointed.
There salesman Jesus is so rude and please add 4000 more to the prices you see online it a lot funny things going on
The prices you see online just add like 6-8 thousand more to the price you see online and there salesman Jesus is so rude I'm just keeping it a buck
They have stupid way to scam buyers .. off course all the price not real and they over price at least $3K .. I called too many time before I drove 2hrs to make sure is no scam business and they said sure it’s real car and price .. they don’t care because they knew we are not buying any of their B. S. Stories !! Don’t deal with them .. you will be scammed
the cars arent inspected at all for the price you would think it would be up too part , was interested in a car and it was making alot of noise that i had too switch interest , there was random clothes in the car , & was very pushy for finance not everyone wants too finance , and has alot of hidden fees
Whatever you seen online is false advertisement. They have it online as a clean carfax only to go in person the car had 2 accidents and priced differently. The guys in there don’t seem to know what they’re doing I wouldn’t recommend.
AVOID I was interested in getting a car from them. I have gotten several cars in my lifetime over three. With all three cars I was able to do an application without even walking into the dealership, saving me the time and their time as well. I told them to run my application before I got thereupon arrival not only was my application, not run, but the car wasn't even there. The banks they work with are not great and very limited overall very scamy company
Called in as an out of state customer to purchase a 24’ GLE 53 CASH. Went over a couple basics with the sales rep letting her know that I’ll be selling my current AMG tomorrow and wanted to get an OTD number and if the vehicle & numbers checked out I planned on fly out and purchasing it. She was very rude, yelled the entire conversation and talked very slick as I asked simple questions that I should be able to with me spending $60k for a vehicle. and preceded to yell she was closed. Very unprofessional! Will be taking my ... Read More Google - May 14, 2026
Unprofessional sales team. The woman I was on the phone with was shouting in the back talking to another sales person. Nothing seems clear, they lack organization and structure. I asked about a car and was never given an answer to if it’s available or not and what the price out the door is. You all need to do better. The reviews speak loudly on what type of dealership this is.
Dealership is a scam i went to see the car and the car hade lots of problem they made me go 4hrs away after talking to them for 2 weeks they ran my created I was accepted when I got to the dealership they said the car is bad they can’t sell me the car I call when another number and they tell ppl is available when you get there they want to sell you another car in bad condition with no maintenance done to it do not recommend no one to go to them
Called everyday to confirm appointment then I drove an hour there just for them to tell me someone put a deposit on the car.
Wasted my time. Made an appointment to see a car listed for sale. Drove an hour just for them to say the car is being serviced and don’t know when it’s going to be ready.
The dealership is nice but there are hidden issues with the vehicle and it wasn’t inspected fully. My advice is not to register the car with them , the communication sucks regarding getting my plates or even temp plates.
They would rather keep a car and advertise false prices until they can find a sucker to actually agree to get scammed when they come in. Wont send numbers or any pricing for a reason!! Hopefully NY will stop these kinds of businesses from ruining the state’s reputation for dealerships.
Worst place you can ever go to. I traded in my car for another car and after 30+ days. Still no registration, still haven’t set an appointment to fix the car they sold me, still haven’t paid off the car i traded in so now the bank is hitting me up messing with my credit score. They made me pay them 7k up front and still haven’t paid off the car I traded in, save your time and headache because this is the worst place you can ever go to get a car
I traveled all the way from Boston to see a car at this dealership because we had agreed on a price that was listed online. On the day I was coming, I called to confirm and they suddenly increased the price by $5,000. They promised to get back to me but never did. My experience with them was extremely disappointing and felt dishonest. I would not recommend this dealership to anyone looking for a fair deal.
Went to get a car there almost a year ago at the new Hyde office the manager there took $500 from me deposit and never got the deal done and all of a sudden he don’t work there no more and not responding I need my money back else I’m esclating this to the BBB or small claims court , money is money . Would have took a car if they gave me it’s crazy
these people told me to come check out their tesla at a specific time and called me 3 times just for me to come there and car not even being availible and wasting my time…
Unfortunately, Turn Auto Mall misrepresents the features of its vehicles. Currently, it lists a 2016 BMW 328 and, importantly, lists it explicitly as a manual. It is not. It is clearly an automatic, and which no person who wants a manual would buy. Shame on Turn for misrepresenting this.
Greetings, today, March 1st, 2026, I went to buy a car at a dealership (xxxx) and I was very disappointed. I saw a car I liked online at TURN AUTO MALL and went in with many questions, and I met Jesus. What an honest person! This is how business should be done. He explained everything to us and was always truthful. I highly recommend him... Thank you, Jesus... it was a pleasure.
STAY AWAY AND DONT BELIEVE THE POSITIVE REVIEWS My dad bought a Range Rover from them and they gave him a car full of problems. They try to convince you their cars are in good condition when they’re actually loaded with issues. As a customer you don’t matter to them at all ..
Terrible experience with this dealership. They lie about the inventory and availability of their cars. Came in to see one car on 4 different occurrences within two weeks and the car was never available to be shown. Was given excuses each time either the car was transported back to their storage lot or the car is in the shop getting fixed. I have seen other customers there complaining too about waiting to see a car and they promise will be there in a hour and car never shows up. The fourth time I came back to see the car, I’m ... Read More Google - Dec 5, 2025
Bought a Range Rover evoke 2019 with 50k miles and from day one issues started to come up they took the car for two weeks to repair when I went to pick it up I found more malfunction on the dashboard they said it’s just a fuse and we waiting for the delivery I returned the car back in about four days due to stability issues and stayed there for more 33 days with stability problem solved but all steering wheel buttons not working I’m not going back to them and it’s gonna coast me 2300 dollars to repair so ... Read More Google - Sep 23, 2025
They need to hire a new out of state salesperson. Made a FULL price offer on their car, after they dropped it $2,000, and the guy wouldn’t sell it to me. I do business over text and email, never phone calls. I told him this and he went off on me over text. Telling me to screw myself.
To the owner you lost a sell and you’re still dropping the price of the car. I was a sales consultant at Maserati and I’ve bought many many cars over the last 10 years. This was by far my worst experience ... Read More Google - Sep 21, 2025
EDIT NEW REVIEW: I bought a brand new 2024 Honda Prologue from this dealership about a month ago. At the time of purchase, they told me they couldn’t locate the charger that comes with the car, but promised they would find it and ship it to me since I live two hours away. That was the last time anything went smoothly.
About a week later, I called to check on the charger. They said someone would call me back, no one ever did. Since then, I’ve called at least 10 times over the past month, trying to get answers. Every ... Read More Google - Sep 12, 2025
Would never recommend they mislead you with false information over the phone than when you get there they’ll deny it ever saying that and tell you something completely different
I was working with Shafeena to get a car that I needed ASAP. After they kept telling me the car was there and ready and available so many times I go to the location and the car is not there. They ask me to go to another location and I couldn’t go there because I don’t have a car to drive. So they just lost a customer.
Incorrect price - The car adds hide 20% down payment
Misinformation - I checked the car adds, checked the Website, called the office to confirm the price+additional charges, the girl didn’t mention the Additional 20% down payment.
Poor communication - The staff didn’t communicate with the Storage location and the Dealership, I didn’t even get the chance to see the car, because it wasn’t there.
The sales rep was good in communication and providing information about the car I was looking for. The owner of the dealership also tried to make the deal, but the 20% hidden charges ... Read More Google - Aug 5, 2025
Had a great experience at Turn Auto Mall.They got me in and out quickly and really took the time to work with me to make sure I found the perfect car. The whole process was smooth, and they even made sure the car was detailed properly before I left. Huge thanks to Star and Jesus for their amazing help and customer service truly appreciated!
Update: not up to one week after purchasing my car. I started experiencing some concerning issues, including a seatbelt that doesn’t seem to function properly, a strange rumbling noise from the engine, Issues with ... Read More Google - Jul 29, 2025
Nice Service Good ofers Clean Cars Good and competive praices i'find good Suv in vety good
Great customer service and patience assiduously attending to needs and wants of customers definitely recommend
horrible experience. Deceptive practices stay far away from them. Their reviews are horrible Ana rightfully so. Don’t even return calls!
This dealer is a ripe off, please don’t buy from them they gave me a different amount than what they gave the bank
Overall it was a good experience, the registration process is taking way too long. They were professional butt I prefer dealing directly with a dealer not a 3rd party.
They was very profecionals, they took care of us help us with the paperwork, so i will recommend this car dealership to my friends
I purchased a 2020 Mercedes Benz C43 AMG in April they sold me a car with a broken headlight with water damage due to the car being in a accident that cracked the headlight they tried to cover up the headlight with the black electrical tape when I took off the trim I see a cracked headlight on the left side went back to try and make things right to no avail they said they would call me but they haven’t reached out they said somebody from south shore Mitsubishi would reach out never did so I called they said ... Read More Google - Jun 19, 2025
Had purchased a new car from their selection of high end used cars. My guy was particularly helpful in getting what I wanted from the start making the whole process painless and hassle free, thanks Star, I would recommend Turn Auto if you're interested in used high end luxury without the high end price.
Turn Auto has a select inventory of choice high end used cars and SUVs. And the personal are friendly and very respectful. Star is my guy, he will bend over backwards to make me happy with my purchase . This has been the best experience I ever had buying a car
stay away from them, they are liars, waste my time On a non-existent car, before you go there ask them to show you real pictures and videos of car
Nik inappropriately reached for my xxxxx. Disgusting and unprofessional. Awful smell, slurred speech, vaped indoors. Great dealership otherwise
Before buying find the car you want and run the bin number for cars sold in Copart(cars that have being in accidents) and pay for the 5$ to see eliminated pictures. You will regret it if you don’t , you will buy a car “new” and regret it for as long as you are paying it.
Will not recommend